Delivery and Payment FAQ

Do you want to know if we deliver to a specific suburb? Use our delivery location checkbox on www.doremi.my/location

Penang Customer Service Call Center: +604-507 5002

GENERAL DELIVERY INFORMATION

Can I select a time for my fruits delivery?

You can select the latest time you would like the delivery to arrive. If you select ’12.ooPM – 2.00PM’ your order will arrive anytime after 12.00PM up to (before) 2.00pm on the day of delivery.

Available delivery times depend on the time you place your order and how far away the location is from our dispatch. Delivery times are only set to ‘by 5.00pm’ for business addresses and ‘by 7.00pm’ for residential addresses.

How much is fruits delivery?

Delivery charges start from RM5.00. Charges are based on the time of ordering, the delivery location and what you choose as the delivery time.

To check how much is your delivery, please go through the Checkout once you have selected a product. Your Fruit Delivery Charges will be calculated and displayed in your order total.

How do I know my fruits have been delivered?

To check, give us a call the next day. +604-507 5002

What happens if I supply the wrong address?

Please be very careful in providing us with correct and up to date address information. If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can re-deliver, but at a charge of 50% of the original order cost plus the additional delivery charge.

Do you deliver fruits on the weekend?

We deliver on weekdays. Deliveries are by 4.00pm or by 6.00pm (special occasions) and deliveries are not available for all locations. For more flexible deliveries, please select a weekday. We do not deliver on Saturdays and Sundays unless stated otherwise.

Public Holiday Deliveries

PTIE is unable to deliver to certain locations during Public Holidays. Please be advised that delivery is only available for Penang state, Malaysia. To check if a delivery is possible give us a call. +604-507 5002

 

DELIVERING YOUR FRUIT ORDER

At PTIE, we are aware that every fruit delivery is unique. To help us send your fruit gift smoothly, during the checkout process you’re required to select an ‘Address Type’ and then further delivery requirements.

Sending Fruits to a Business Address? You need to tell us whether we should either:

● Deliver to Reception.
● Drop to Delivery Dock.

Please check that the recipient will be available on the day up until your selected delivery time. PTIE is not responsible for orders not collected by the recipient on the delivery day from either the Mail Room or Reception areas of the business.

Sending Fruits to a Residential Address? You’ll need to tell us whether we should either:

● Leave the order by the front door of the house.
● Leave the order by the back door of the house.
● Leave order at foyer/reception of security building or apartment block.

Please note, if the courier does not deem it safe to leave the order, it will be returned to dispatch. A courier may deem a delivery location unsafe if:

● There is no sheltered area to leave the goods away from street or public view
● There is no access to the building, unit/apartment or no suitable place to leave the delivery

Sending Flowers to a School Address, Hospitals or Government Departments? You’ll need to tell us whether we should either:

● Deliver to Reception/Administration Office

To resend, there will be a refreshment and redelivery fee will apply. It is required that you select a delivery time of by 3.00pm or earlier for this kind of deliveries. Please consider when school holidays are on when placing your order.

Further Information Please do not hesitate to contact one of our friendly customer service representatives to answer any further queries or concerns you may have.

+604-507 5002

Our call centre is open 10.00am to 4.00pm weekdays.