Quality and Freshness Policy

Quality & Freshness

At PTIE we pride ourselves on the quality of our products and services. It is important to remember that fruit is a perishable, natural product that will react to their immediate indoor environment and external weather conditions. PTIE ensures only the freshest and highest quality fruit are hand selected and bought each day. Unfortunately once we dispatch our fruit a number of changes in conditions may result in their longevity being reduced.

To assist in maintaining freshness and taste, we recommend keeping fruit in a cool or refrigerated environment. Extreme heat or changes in climate or exposure to air conditioning for long periods may also have an adverse effect on the fruit. Unfortunately, with all the possible variables, it is difficult for PTIE to guarantee the fruit quality and longevity in every case.

Cancellation Policy

Should you need to cancel your order, money will be refunded less a RM20 administrative fee, ONLY IF notice is received by PTIE 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

Refunds

Please call our Customer Service Department on +604-507 5002 to discuss any queries or concerns you may have in relation to your fruit sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased. A voucher to the same amount paid will be issued for all cash purchases.