FAQ - Orders & Delivery


1. How do I place an order?

You may place your order at www.doremi.my or download “DoReMi Fruits” APP on Google PlayStore or Apple App Store to make an order. 


2. Do I need to register an account before placing an order?

Yes. You need to register to be a member before you place order with us. As a member, you get to explore plenty of member's exclusive perks, such as earning and redeeming points, double points rewards, as well as special birthday promotion. It is just our way of saying that we appreciate you!


3. By registering, will I receive updates on the latest news and promotions automatically?

By registering as our member, you will be the first to find out about our new arrivals, exclusive discounts, promotions, and flash sales.


4. What is the minimum order for delivery?

The minimum order for delivery is RM50.


5. Where do you deliver to?

DoReMi delivers to the whole of Penang, including Mainland, Penang Island and certain areas in Kulim (Kulim Heights & Kulim Hi-Tech). For KL area, the delivery service is suspended until further notice. Please fill in your postcode as the system will detect if we deliver to the location stated.

6. Is there any charges for delivery?

A delivery fee of RM5 – RM20 will be charged for orders, depending on the locations. :)


7. Is your delivery service 24/7 ?

We deliver every Monday, Tuesday & Thursday for Penang Area, excluding Public Holidays!

8. Do you provide same day delivery service?

Yes, For Mainland (Exp: BM, SIMPANG AMPAT, BUTTERWORTH and so on.): Order before 12.00PM, will delivery in the same day (MON-FRI)
We deliver every Monday, Tuesday & Thursday for Penang Area. Alternatively, you could leave a remark on your preferred delivery date & time before the checkout.
Please kindly take note pre-order items, especially bread items may take sometimes to be delivered as we don't have much in stock. Please understand the delivery details at the product description before making the order.



9. How do I know if my order has been delivered / How to track my order?

You’ll receive an email of your confirmed order with order status “Processing”. When the order has been delivered, an email with order status showing “Completed” will be sent. If you’re using the DoReMi Fruits App, you may check your order status by tapping on the “Lorry” icon.


10. What to do if I’ve given the wrong address?

Please be very careful in providing us the correct and up to date address. If you provide us an incorrect address, we’ll deliver your order as per your instructions. We do not bear any responsibilities for the mistake. 
If we’re unable to deliver due to the incorrect address and the order is returned to our dispatch, we can re-deliver if you have reached out to us. However, there will be a charge of 50% of the original order cost plus an additional delivery charge.

11. How do I send to business/company or residential address?

Sending to a Business Address? You’ll need to tell us whether we should either:
- Deliver to the reception.
- Drop at the guard house.

Sending to a Residential Address? You’ll need to tell us whether we should either:
- Leave the order in the front of the house. 
- Leave the order at the foyer/reception of security building or apartment block.
Sending to a School, Hospital or Government Department? You’ll need to tell us whether we should either:
- Deliver to Reception/Administration Office
Please note that if the courier does not deem it safe to leave the order, it will be returned to dispatch. A courier may deem a delivery location unsafe if:
- There is no sheltered area to leave the goods away from street or public view
- There is no access to the building, unit/apartment or no suitable place to leave the goods

12. What if I’m not home to receive my order?

If you think that you may not be home in time to receive your scheduled delivery, please contact or WhatsApp to DoReMi Customer Service at  +6016-4167002 (Penang Branch).

13. What if I receive a product less than satisfactory?

Please WhatsApp DoReMi Customer Service at +6016-4167002 (Penang Branch) with the product photo and order ID within 24 hours once you have received the substandard item so that we can take action on the issue. 

Before discarding any item that you’re dissatisfied with, please contact us as we may collect it as part of our quality assurance action to improve on future deliveries.


14. I received incorrect items/ Items missing from order?

Please check your order on the spot when the courier delivers the goods to you. If there is any incorrect or missing item in your order, please WhatsApp us at +6016-4167002 (Penang Branch) on the spot and we will resolve the issue accordingly.


15. I have questions. How do I reach DoReMi? / What is DoReMi Customer Service Operating Hours?

Should you if have any enquiries, please do not hesitate to contact DoReMi Customer Service at +6016-4167002 (Penang Branch) to clear your doubts. 

Our office hours are from 9AM – 6PM on Monday – Friday and closed on weekends & Public Holidays.

Happy shopping!