Privacy Policy

The Personal Data Protection Act 2010 (“the Act”) was introduced by the Government of Malaysia to regulate the processing of personal data in respect of commercial transactions. The Act, which generally applies to all companies and firms that are established in Malaysia, requires us to inform you of your rights in respect of your personal data that is being processed (or that is to be collected and further processed by us) and to also notify you of, among others, the purposes for the data processing. The Act also requires us to obtain your consent to the processing of your personal data.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit our website, doremi.my and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“DoReMi Fruits account”) with us on our website and have logged on with your user name and password.

1.1 Collection of Personal Data

1.1.1 "Personal Data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

1.1.2 Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorized and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.

1.1.3 We aim to provide the ease and compelling shopping experience for our customers. We want you to feel safe while visiting our site.

(a) When you register an account, the personal information we collect may include your:

(b) When you make a purchase on DoReMi Fruits, the additional personal information we collect may include:

(c) The mandatory personal information we collect from you will be used and or shared within our corporate group and to third parties for one or the following purposes:

1.1.4 Subscription to our marketing and promotional materials

In addition to the personal information outlined above, when you register an account with us, you shall be asked if you would like to subscribe to our marketing and or promotional materials from time to time. These marketing and or promotional materials may come from within our corporate group wholly or through affiliation with third parties. If you choose to so subscribe, you are deemed to have consented to us processing within our corporate group and or third parties your personal information for this purpose. You can always choose to unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.

1.1.5 Accessing Actual Orders

Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.

1.1.6 Data Deletion

Users can delete their data whenever they wish via email to [email protected]. Data which has been deleted cannot be recovered at any time. Data may still remain in the systems back-up files, which will be deleted periodically. We undertake to perform the deletion within one month (30 calendar days) and will send the requester a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.

1.2 Security of Your Personal Information

DoReMi Fruits ensures that all information collected will be safely and securely stored. We protect your personal information by:

1.3 Disclosure of Personal Information

1.3.1 We will not share your information with any other organizations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorized. In exceptional circumstances, DoReMi Fruits may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. DoReMi Fruits is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders. If you believe that your privacy has been breached by DoReMi Fruits please contact Customer Service and we will resolve the issue.

1.3.2 In conducting our business, we will/may need to disclose your personal data to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties.

1.3.3 We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

1.4 Collection of Computer Data not necessarily Personal Information

When you visit DoReMi Fruits, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

1.5 Community and Support

1.5.1 We provide customer service support through email, SMS and feedback forms. In order to provide customer support, we will ask for your email address and mobile phone number. We only use information received from customer support requests, including, without limitation, email addresses, and for customer support services and we do not transfer to or share this information with any third parties.

1.5.2 You can also post questions and answer other User questions in our community forums. Our forum and messaging services allow you to participate in our community; to do so, we maintain information, such as your user ID, contact list and status messages. In addition, these and similar services in the future may require us to maintain your user ID and password.

1.6 Cookies Policy

1.6.1 We may from time to time implement "cookies" or other features to allow us or third parties to collect or share information that will help us improve our Site and the Services we offer, or help us offer new services and features. “Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your computer or device and tell us how and when the Services or website are used or visited, by how many people and to track movements within our website. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and pages you have viewed. This information is used to keep track of your shopping cart, for example. Cookies are also used to deliver content specific to your interest and to monitor website usage. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of our Site or the Services. We use "cookies" on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

1.6.2 A few important things you should know about cookies that are:

1.7 Changes to the Privacy Policy

DoReMi Fruits reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

1.8 Questions, Comments, Contact Information Regarding our Privacy Policy

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Website Disclaimer

DoReMi Fruits provides the [doremi.my] Website as a service to the public and Web site owners. The information contained on the website is for general information purposes only. The information is provided by seller and supplier and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

The services are provided as with and without any warranties, claims or representations made by DoReMi Fruits of any kind either expressed, implied or statutory with respect to the services, including, without limitation, warranties of quality, performance, non-infringement, merchantability, or fitness for a particular purpose, nor are there any warranties created by course of dealing, course of performance or trade usage. Without limiting the foregoing and to the maximum extent permitted by applicable law, DoReMi Fruits does not warrant that the services, this site or the functions contained therein will be available, accessible, uninterrupted, timely, secure, accurate, complete or error-free, that defects, if any, will be corrected, or that this site and/or the server that makes the same available are free of viruses, clocks, timers, counters, worms, software locks, drop dead devices, trojan-horses, routings, trap doors, time bombs or any other harmful codes, instructions, programs or components.

DoReMi Fruits has no control over and, to the maximum extent permitted by applicable law, does not guarantee or accept any responsibility for (a) the fitness for purpose, existence, quality, safety or legality of items available via the services; or (b) the ability of sellers to sell items or of buyers to pay for items. If there is a dispute involving one or more users, such users agree to resolve such dispute between themselves directly and, to the maximum extent permitted by applicable law, release DoReMi Fruits and its affiliates from any and all claims, demands and damages arising out of or in connection with any such dispute.

Through this website, you are able to link to other websites which are not under the control of DoReMi Fruits. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, DoReMi Fruits takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

1.9 Quality & Freshness

At DoReMi we pride ourselves on the quality of our products and services. It is important to remember that fruit is a perishable, natural product that will react to their immediate indoor environment and external weather conditions. DoReMi ensures only the freshest and highest quality fruit are hand selected and bought each day. Unfortunately once we dispatch our fruit a number of changes in conditions may result in their longevity being reduced. To assist in maintaining freshness and taste, we recommend keeping fruit in a cool or refrigerated environment. Extreme heat or changes in climate or exposure to air conditioning for long periods may also have an adverse effect on the fruit. Unfortunately, with all the possible variables, it is difficult for DoReMi to guarantee the fruit quality and longevity in every case.

2.0 Cancellation Policy

Should you need to cancel your order, money will be refunded less a RM20 administrative fee, ONLY IF notice is received by DoReMi 24 hours prior to the scheduled delivery date. Cancellations received within 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

2.1 Refunds

Please call our Customer Service Department on +604-507 5002 to discuss any queries or concerns you may have in relation to your fruit sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased. A voucher to the same amount paid will be issued for all cash purchases.